Shipping policy
Shipping policy
*Free shipping excluding printers, AMS and Smoke purifier. Free shipping eligibility is determined by order subtotal, after all discounts have been applied.
*Transportation to remote regions may cause a delay of 1-2 days in the delivery of your order.
Order Tracking Information
You will receive a notice of shipment email with tracking information upon the shipment of your order.
You may also track your order in your order history in the account center.
It may take up to 72 hours for your tracking number to be activated.
Shipment Carriers
Our current primary shipping carrier are Australia Post, Direct Freight, TOLL and Allied Express Transport.
Shipping Restrictions
We are unable to ship to P.O. Boxes at this time.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
Refused Shipments
If you refuse the package to have your order returned to us, you will be responsible for the cost of the return shipping.
Delivery and Inspection
As our printers are high-value items, please monitor the delivery schedule. In case you are not at home during the delivery window, we recommend contacting the courier in advance to arrange a suitable delivery time to ensure you are available to receive the package successfully.
Once you (or someone else on your behalf) collect the item, Bambu Lab will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video. If you notice any damage to the packaging, items are missing or damaged, please contact our support team within 24 hours after you receive the package so that we can resolve the problem immediately.
