RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@3dbro.com.au.

If your return is accepted, we’ll send you a return address, and you will have to send it back to us at your own cost. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@3dbro.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Normally DOA will need to return to us for inspection before getting a new one, but we will cover the shipping cost at this case. For these whom recevie the wrong item, we will arrange a replacement within 3 business days.

Please notice items that been deliveried more than 7 days will not consider as DOA/missing item.

Unfortunately, we cannot accept returns on sale items, samples, clearance item or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@3dbro.com.au.

Contacting us

Questions about the Terms of Service should be sent to us at Support@3dbro.com.au.